Creating a free eCommerce website on Twikster is really easy. Here are the steps you need to follow -
This is how simple it is to create an eCommerce store and get your business going!
We are here to make e- commerce easy for you. To sign up, all you need is an Email ID, a store name and a phone number. Once you sign up, simply activate your store via the activation email sent to you, and get started creating it!
To create your store, you need basic product information and some good quality images of your products. And if you have too many products, just reach out to us and we will help you with bulk upload of the products into the system.
Once you sign up, you will receive an activation email from us. In this email will be a link for you to click on. As soon as you do so, your store will get activated and you will be able to login to the admin panel of your store using the same Email ID and Password with which you signed up.
Yes, there definitely is! You can find the user manual here. If you need help on topics that for some reason are missed from the manual, please reach out to us and we will be delighted to help you!
If you are ready with your product and product images, you can be ready with your store in a day. However, to go live, you need your merchant account set up with the payment gateway provider. They take 15 working days to get you set up. As soon as this process is complete, you can start selling!
If you are looking to go with a Do-It-Yourself platform, then there is one reason for you to choose us - we have everything you need to get started and grow your eCommere business. A platform to create a store, service partners to help manage and grow your business, a team of experts to help you tie up with marketplaces, logistic providers and payment gateways, a team that will provide all the support that your business deserves
If you choose to go ahead with Twikster, you will not need to develop your website from scratch - as a result you will save a ton of time and money. You could use one of our many beautiful templates and go online in no time! You can start off FREE of cost, with features available on our platform and then expand/ customize over time. So many benefits, all packed into one eCommerce platform so you can get started stress-free!
The add-ons that are available for purchase include Facebook Store, Customer Loyalty, Customer Reviews, Social Login, Integrated Chat and plenty more. Get the complete list of add-ons here. And of course, we add new ones every month!
The cost of add-ons vary based on how many you want to purchase. Please call us on +918861674504 or mail us on [email protected] for details on pricing, purchase and installation.
Twikster is different from other platforms in that it does not force you into rigid plans, it does not have a monthly subscription free and you have the freedom to choose the features that you want on your store based on your budget. You don't have to worry about upgrade from one plan to another for just one or two features - you can just buy those features independently on our platform!
Yes definitely! Email us on [email protected] or call us on +91 88616 74504
Yes, of course you can. Being an individual, you can start selling online using the PayUMoney payment gateway and Delhivery as your Logistic Provider. Everything else remains the same. Once your business grows and you want to get it register, Twikster has a solution for that too! We have tie ups with Accountants who help you get your business registered at pre-negotiated rates. If you want help with legal work such as Terms & Conditions and Business Policies, we will connect you to our Legal Partners who will help you out in that aspect as well. It’s all under one single roof!
Yes, you definitely can. Twikster is a flexible platform that allows you to start off your business where you want to start it and supports the growth of your business in every way possible. So when you are ready to add more features or change the look and feel of your store, all you have to do is contact us and we will help you out!
Well, this is entirely on what your requirement is. You can start a basic simple eCommerce website for absolutely NO COST!, but you can also get a custom website made for a one time fee and a monthly cost based on your requirement. See our pricing plans for more information.
You can use the default Twikster platform for absolutely no cost! You will only be charged a transaction fee of 5% per sale that you make. If you like to waive this transaction fee off, purchase one of the Payment Gateway add-ons.
We provide you with an end to end solution for all your eCommerce needs - a platform to create a store, service partners to help manage and grow your business, a team of experts to help you tie up with marketplaces, logistic providers and payment gateways, a team that will provide all the support that your business deserves. As a result, you can
If you choose to go for the Twikster Preferred Plan or buy Add-Ons, payments will have to be made yearly. For the Twikster Preferred Plan, the Set-Up fee is only a one-time cost.
If you are not sure or are short on funds, its alright! Many start-ups have found themselves in this spot and have gradually grown out of it. On Twikster, you can start a basic simple eCommerce website for FREE! Gradually as you gain confidence in selling online you can extend your subscription period with Twikster and buy the add-ons that your business needs for it to grow.
Yes, we do provide bulk upload and bulk edit of products! All you have to do is send us the product details in the simple format that we share with you and will upload it into the system for you! Its really as easy as that!
That would depend entirely on the number and type of products you have.
The additions/changes you make to your products and categories would be effective on your store as soon as you click the "Save" button on the 'Add Product' page. There is no delay of any sort!
To create categories -
Congratulations! You’ve added a category. You can add up to 10 Categories – but please note, the styling of the themes can break if you add too many categories, or of the category names are too big.
Moreover, e-commerce stores should ideally have 7-10 categories only. Everything else should be sub-categorized under these main categories.
To create sub categories -
Congratulations! You’ve added a new sub category. You can create unlimited sub categories on your store.
Unfortunately we do not allow a third level of categorization on the themes at the moment.
If you want to stop selling some products, all you need to do is find the product on your admin panel, click the "Delete" icon under the Action column, and confirm deletion in the message box that pops up.
If you want to stop selling some products temporarily, all you need to do is find the product on your admin panel, click on the product to view product information and change the status of the product from Active to “Hidden”
The beauty of Twikster lies in the fact that your online store is highly customizable as per your requirements. You can most certainly include options for different sizes while adding your product to the online catalogue. If however, you have multiple colour options of the same product, each colour will be treated as a separate product.
You can delete a category very easily – all you have to do is move all the products from that category to another category. Or you can just delete the products if you like.
For your products to sell, you’ll have to put up great-looking images online – your customers will after all want to buy what is first seen and then desired.
We make it easy for you to add images to your store and according to your pricing plan make it possible for you to upload a different number of images for each of your products.
You’ll be able to upload a certain number of images for your products, but you can always select which one you’d like to have as your primary image. The primary image is the image that will be visible by default as the first image in the list of all images seen.
When an image is uploaded on to Twikster, an original file is saved after which your store’s theme will permit you to put up image copies of any width or height. This then makes it a possibility for you to display everything from small thumbnails to large hi-res detail shots.
To ensure that your store doesn’t take too long to load, please see to it that the sizes of images uploaded are under 5 MB.
Adding slider images is a great way to showcase new products, promotions, seasonal sales etc. You can add upto 10 images but if you need more, please reach out to us and we will help you!
Now, slider images, if created/ taken well, can make or break the look of your store. Use good quality images to attract your customers and they’ll be yours for a long time! Here is how to add slider images to your store -
You can add one banner image on your store to display promotions, discounts, sales etc on the homepage and increase conversions. The banner will appear at the very top of theme layout 1, theme layout 4 and theme layout 5, in between new products and featured products on theme layout 2, just below homepage slider on theme layout 3.
To do this,
Homepage images appear on the homepage on three main locations: Top (to the left of or bottom of the slider), Centre (After the products and just above the footer), Footer (In the footer, below the main content of the footer). To add these images -
Using an iPhone or and iPad is a great option. The camera quality is amazing and a phone is never a bad investment. Here is a link on steps for taking images for your products - Every Online Seller Should Know This Smartphone Photography Trick.
Creating and uploading images may not be easiest thing to do. Fortunately, all issues can be fixed.Images not uploading
If you receive an error message or notice an error when uploading an image, you can try this:
Head over to the Promotions in your admin panel and Add a Discount! (To use this feature, please buy the "Discount Code Engine" add-on)
Now that you've created a discount, it's time to tell the world! Share your discounts on Twitter and Facebook or share your discount code via email, blog, website, printed material, or any other way to help spread the word.
We have tie ups with Fedex, Delhivery, India Post and Pick Parcel. Get in touch with us to get the rates that they charge.
In order to create an account with any of the logistic providers with whom we have tie-ups, please contact us. We will assist you with the process of account creation.
COD is taken care of by the Logistic Provider. Each Logistic Provider has different charges for COD. Please get in touch with us for details about their prices. What they do is that once you schedule a pick up, the delivery person picks up the shipment and delivers it to your client. Your client hands the money over to the delivery person and your Logistic Provider has the money with them. Now, they will deduct the COD charge from the value of your shipment and remit the rest into your account once every week or 2 weeks depending on the Logistic Provider.
An ecommerce payment gateway is a service that authorizes credit card payments and processes them securely with a user’s merchant account. Often, a merchant account and payment gateway are set up in one process through the same company.
We support multiple payment gateways like PayU India, PayU money, PayTM, DirecPay, InstaMojo, CCAvenue, PayPal and COD. If you are looking for a payment gateway apart from the ones listed here, please reach out to us and we will try and help you!
Every payment made online involves the transfer of funds to a merchant account, which a merchant (that is you) holds directly with a bank. The merchant has full responsibility for the transactions that occur with their account, and each bank has its own terms of service to which account‐holders must adhere.
You will need to create a merchant account with a payment gateway in order to receive payments. Please contact us so we can help you get the process started.
All you have to do is submit paperwork to the payment gateway and get your merchant ID from them. Integration and everything else technical is taken care of by us.
In that case you can use the Cash On Delivery option supported by our logistics partners.
Domestic Customers can pay using a credit card, debit card or net banking International Customers can pay via their paypal accounts.
Yes, absolutely. You can accept mailed cheques or money orders, direct bank transfers, or perhaps have an option to pay for an order in-store.
Currently, Twikster is available only to Indians and all transactions are in Indian Rupees only.
Yes you can use the COD services supported by our logistic providers.
In the Twikster GO Plan, you will be charged a 5% transaction fee. In the Twikster Preferred Plan, you will be charged a 4% transaction fee. To waive this fee off, please purchase any of the Payment Gateway add-ons.
The PayPal option is available for your store. All you need to do is contact us to get it activated. You can definitely use PayPal in India, provided you are accepting payments only from International customers, and not from Indian customers.
The payment gateway takes upto 48 hours to remit the money into your account.
No, the money does not come to Twikster! It comes straight from the payment gateway to your account.
We have a large variety of themes that you can choose from. Some themes are more suitable than the other depending on your product line and the layout that you would like. You can choose any one of our beautiful themes and start selling!
We provide 5 different layouts with 7 options each - a total of 35 color and design options for you to choose from. If you do not like any of these, you can edit them and make changes. Or you can simply ask us to design and develop a custom theme for you and we will gladly do so! This, of course, will come at a separate cost which can be provided based on the intricacies of the design.
Yes, each theme can be customized in two ways -
The simplest way to customize your Twikster store is to choose a pre-made theme. We provide different layouts with 7 color schemes each.
You can choose a theme by clicking on the ‘Store Theme’ option available on your admin area’. From here you can employ simple functionalities to customize your chosen theme’s look and feel. With a few clicks, you can upload a logo, background image, favicon and can easily give your store a very unique look.
Upload a Favicon
Upload a background image
Our themes are highly customizable.
Yes you surely can! This is the advanced level of customization we were speaking of before. Please refer to our user manual for a list of changes you can make along with the steps to make those changes. Do reach out to us if you have any questions and we will be happy to help!
We have a set of default pages available on every theme – these include “About Us”, “Terms and Conditions”, “Contact Us” and other pages required to provide basic store related information. You can add upto 10 pages on your store - these pages can include content and images!
Add Content on Page
We understand that marketing your store is very important to you. And in order to help you with that, we provide many different Add-ons and Apps. Add-ons are in-built features that can be activated or deactivated on your store while Apps are external to Twikster but can be easily integrated and used with your Twikster store. We also have tie ups with service providers who can help you with your marketing at discounted rates.
Search Engine Optimization or (SEO) makes for a very important aspect of running an online business. Being aware of this - we basic-optimize your store in advance for search engine visibility and this is done via Google’s own recommendations.
We provide you with the ability to add meta titles, meta descriptions, tags, friendly URLs and image alt tags for every product that you add. We also allow you to add meta titles, meta description and keywords to your homepage to better optimize it.
Apart from this, you should
All our stores can be linked to Facebook, Twitter, Instagram, Pinterest, Youtube, RSS, G + and Blog.You can also allow your customers to share the products with their friends on Facebook, Twitter, G+ and Pinterest.
If none of these are sufficient, you can use our marketing services for customized plans made to increase the reach of your store!
We could discuss about various social media campaigns that we could run, it's benefits for us and the customers as well. Also, if there are any offline marketing tools that we could use for the benefits.
Use Social Media, Send e-mailers to your database of customers, write blogs. These are three things we recommend you do!
Increase your social media presence. Use all the platforms like Facebook, Twitter, Pinterest, Instagram and see which one works best for you and your product and leverage that. It is very important to have your presence on various social platforms and linking these platforms to your website. A lot of followers on social media helps encourage potential buyers to purchases from your store by creating a sense of trust in your brand and your online store.
Collect a database of email ID’s of old and new customers by requesting them to sign up for newsletters or for coupons and discounts. Offer them discounts, send them updates on new products that you have added, engage with them through regular e-mailers. You could use MailChimp for this.
Write blogs and post them. This will help you engage with potential customers and help you give them insights about your product and market.
There are many paid methods that you can use to market your store. The costs can vary based on your budget. Here are some of the most popular method -
Is there a tool/software that is enabled to maintain my inventory? if not, if do i sort that if i have a huge list of products?
Currently, we have integrated Google Analytics in every store. As you know, Google Analytics is the best analytics tool out there.
As soon as your sales start off, you’ll also need to manage your orders. You can get all the information you need under the ‘Orders’ tab visible on your admin panel. This is where you can view your order details, check for older orders, mark off shipped orders and also print all the information you might need. You can gain access to the details of a specific page by clicking on the settings icon seen against every order on the ‘Orders’ page. From here you can:
The order details page gives you required information on your orders. It directs you to what products were ordered, in what quantity, discounts if applicable, shipping costs, tax and the grand total. A packing slip can also be generated for you to print.
In order to import or export your order data into the system, please contact us.
Twikster comes integrated with all the settings required for sending notifications to your users when an order is placed. They can track their order in it's pre-shipping phase by using the reference number provided to them. Once you dispatch the product, you can send them an email manually with the tracking number and the URL of the Logistic Provider through which they can track their shipment.
In the Twikster GO Plan, you will be charged a 5% transaction fee. In the Twikster Preferred Plan, you will be charged a 4% transaction fee. To waive this fee off, please purchase any of the Payment Gateway add-ons.
With Twikster, you can have your online store set up on your very own domain name. Please check your plan, send us the details and we will set it up for you.
No, not at all! You can get started without a domain name. As soon as you sign-up, you will be assigned a subdomain name called yourstorename.twikster.com. You can use this for as long as you wish to!
To change your store name, please contact us. You can easily change your store’s password from the Settings section. If you forget your password, don’t fret, you can use the ‘Forgot Password’ link visible on your login page which is where you can enter your store’s contact e-mail id to get a new password.
Yes, for sure. You can upgrade or downgrade, or even cancel your account when you choose to. All you have to do is contact us.
We would absolutely hate to see you do that and will do everything we can to help you - all you have to do is reach out to us. But, if for some reason you wish to close your Twikster Account, please let us know. We will extract all your store information and hand it over to you. Once that is done, permanent deletion of all your products, stats, images and other relevant data will take place.
No one, except you or your team with access to the control panel have the right to access this data. Our cloud based platform offers an exceptionally strong set of data security measures that are often more wide-ranging than what a customer could guarantee if the application was located on-premise.
No, we do not provide you with email ID’s. You would have to create those on your own.
While you cannot host your website separately, we assure you that we use the very best of Amazon Servers (AWS) for our platform. Thus every store on our platform automatically finds its place on the Amazon Servers as well. Very little downtime, great performance.
We do not have SMS notifications at the moment but we are working towards adding that solution to the platform!
Yes, it is very possible. Not all access is available to you, but if you reach out to us and tell us what you need, we will generate the report and send it to you.
We would hate to see you go, but that is no reason for us to make things difficult for you. Once you decide to leave the platform, all you have to do is contact us. We will export all the information out of the system and provide it to you and you can be on your way!
We make sure that no one accesses your admin panel. If, for any reason we do need to log in to your admin panel, we will do so only after taking prior permission from you without which we will not log in. The Payment Gateways that we are ties up with are also completely secured. On request, we can disable the right click on your page and you could watermark your product images as well. This will ensure complete security.
Twikster Edge is a premium add-on that helps store owners leverage the one sustainable way of creating brand awareness and driving traffic to their stores – content - placed exactly where their customers hang out. With this tool, every store owner can easily create brand awareness and get that extra edge over their competitors!
You can do the following -
To use Twikster Edge, you have to be a Twikster Preferred or Twikster WIN user. It is unfortunately not available in the Forever Free plan.